Help & Support
How can we help you today?
Getting started with GoMo
Top FAQs
The GoMo plan offers unlimited 5G data, calls, and SMS for just €9.99/month for life! Valid for connections until 02/03/2026.
Just click here and follow the steps.
You will need:
- A valid email address.
- A valid mobile phone number.
- A valid identification document: identity card (Cypriot or EU citizens) or passport (non-EU citizens).
- The portability code of your current mobile provider if you wish to keep your number.
- A valid debit/credit card.
- A delivery address where we can send your new SIM card.
Once your order has been placed, you will receive an email from us to verify your email and set up your account. Just click the link in the email and follow the steps to register. This link will expire within 12 hours. If the link expires, go to MyGomo and click “Don’t have an account? Register” to set up your email and account.
- Click here.
- Click “Connect now”.
- Select “No” to keep your current number and click “Continue”.
- Fill in the requested details to complete the order.
You will then receive an email with the next steps within minutes.
To place an order, you must also be at least 18 years old and reside in the of areas the Republic of Cyprus under the effective control of the Government.
If your card has expired, you can pay your invoice by going to “My Payments” in MyGoMo and clicking on “Pay Now” to settle your outstanding balance.
You can easily contact us:
- through MyGoMo at any time
- via webchat, from Monday to Sunday and public holidays 09:00-17:00
- by phone at 94628212, from Monday to Friday (excluding public holidays) between 10:00 and 17:00
Yes! Click here.
- Click “Connect now”.
- Select “Yes” to keep your current number and click “Continue”.
- Enter the number you want to keep and click “Validate”.
- Enter your portability code from your current provider. Your portability code is on your current provider’s invoice.
- If you are a prepaid subscriber, follow the instructions under the “Portability code” field.
To place an order, you must also be at least 18 years old and reside in the areas of the Republic of Cyprus under the effective control of the Government
Tip! Make sure you select the correct account type (prepaid or postpaid).
To order a GoMo SIM card, you will need to provide a valid credit or debit card. Your card will be used for the monthly payment of your invoice.
If your issue has not been resolved or you wish to submit a formal complaint, we have a simple process in place to record and address it. At GoMo, providing you with excellent service is our top priority.
Choose the most convenient way for you to contact us — our team is ready to assist you.
- Via MyGoMo in the section Submit Documents any time
- Via webchat (Monday–Sunday, including public holidays) from 09:00 to 17:00
- By phone at 94628212, or 80019212 Monday–Friday, excluding public holidays from 10:00 to 17:00
- By email at admin@gomo.cy
- By fax at +357 96222000
- By post to: GoMo Support , 87 John Kennedy Avenue, 1077 Nicosia, Cyprus
If you are calling from abroad, dial +357 94628212 (your call will be charged according to your roaming rates for calls to Cyprus).
If you wish, you can use the complaint submission form available here.
When you submit your complaint, you should provide us, in order to resolve the issue more expediently, the following details:
- Account number (can be found on your invoice)
- Full name and address
- Telephone number and email address
- Description of your complaint
- Preferred method of contact
- Identification document number
Complaint Handling Process
Our team will review your request.
- Your complaint will be assigned to a dedicated representative who will thoroughly investigate all aspects of the matter, liaising with the relevant departments.
- Our goal is to resolve your complaint within 10 working days. Once the investigation is complete, we will contact you to inform you of the outcome and the actions we have taken.
- In exceptional cases where more time is required, we will explain the reason for the delay, inform you of the next steps, and provide you with a new expected completion date.
Submitting a complaint related to the internet speeds and/or the quality of the internet service.
If the complaint relates to the internet speeds you are required to perform relevant speed tests before the submission of the complaint. The measurements should be performed using the tool developed by the Office of the Commissioner for this purpose (https://ocecpr.ee.cy/katanalotes/ergaleia-katanaloti/cynettest-systema-ektimeses-poiotetas-euryzonikon-syndeseon). Measurements using any other tool will not be accepted.
If, after receiving our final response, you are not satisfied with the resolution, you have the right to submit your complaint in writing to the Office of the Commissioner of Electronic Communications and Postal Regulation (OCECPR) at https://ocecpr.ee.cy/complaint-form
After ordering the GoMo SIM card, you will receive:
- An order confirmation email
- An email to register your MyGoMo account. If you do not receive these emails within 24 hours, please contact us via chat.
When the GoMo SIM card is ready for delivery, you will receive a message with the tracking details from the courier service who will also be calling you to schedule the delivery appointment for your GoMo SIM card.
GoMo (EE59153) is a trading name of Epic Ltd. Epic Ltd is a private company registered under the laws of the Republic of Cyprus with registration number HE 141156 having its registered address at 16 Kyriakou Matsi Avenue, Eagle House, 10th floor, 1082 Agioi Omologites, Nicosia and its headquarters at 87 Kennedy Avenue, 1077 Nicosia, Cyprus.
Joining GoMo
Just click here and follow the steps.
You will need:
- A valid email address.
- A valid mobile phone number.
- A valid identification document: identity card (Cypriot or EU citizens) or passport (non-EU citizens).
- The portability code of your current mobile provider if you wish to keep your number.
- A valid debit/credit card.
- A delivery address where we can send your new SIM card.
No, a credit or debit card is required to complete the order and pay your monthly invoice.
You can have up to 5 GoMo numbers in one GoMo account.
Currently, the GoMo plan is only offered with a physical SIM card.
You can have only one SIM card for each phone number.
The GoMo plan is available only for individuals.
The required documents are:
- ID card if you are a Cypriot or EU citizen.
- Passport if you are a non-EU citizen.
- Proof of address (rental agreement, utility bill no older than 6 months).
You must be at least 18 years old to apply for a GoMo connection.
The activation fee is the service activation cost. It is charged only once.
GoMo (EE59153) is a trading name of Epic Ltd. Epic Ltd is a private company registered under the laws of the Republic of Cyprus with registration number HE 141156 having its registered address at 16 Kyriakou Matsi Avenue, Eagle House, 10th floor, 1082 Agioi Omologites, Nicosia and its headquarters at 87 Kennedy Avenue, 1077 Nicosia, Cyprus.
Ordering
- Click here.
- Click “Connect now”.
- Select “No” to keep your current number and click “Continue”.
- Fill in the requested details to complete the order.
You will then receive an email with the next steps within minutes.
To place an order, you must also be at least 18 years old and reside in the of areas the Republic of Cyprus under the effective control of the Government.
Your phone number will be assigned randomly and will be included in the contract you will receive.
Yes! Click here.
- Click “Connect now”.
- Select “Yes” to keep your current number and click “Continue”.
- Enter the number you want to keep and click “Validate”.
- Enter your portability code from your current provider. Your portability code is on your current provider’s invoice.
- If you are a prepaid subscriber, follow the instructions under the “Portability code” field.
To place an order, you must also be at least 18 years old and reside in the areas of the Republic of Cyprus under the effective control of the Government
Tip! Make sure you select the correct account type (prepaid or postpaid).
To correct the phone number, you provided during the order process, you need to cancel the existing order and create a new one with the correct number you want to transfer.
- Enter the mobile phone number where you wish to receive notifications about your GoMo SIM card delivery.
- If you have requested to transfer your number from another provider, be sure to enter that number.
- Click “Verify Number” to receive a One-Time Password (OTP) via SMS.
- Enter the OTP code in the designated field and click “Verify OTP”.
To verify your email, follow the steps below:
- Enter your email in the “Your Email” and “Confirm your email” fields.
- Click “Verify email”.
- You will receive an email with a One-Time Password (OTP) code.
- Enter the OTP code in the designated field.
- Click “Verify OTP”.
- Please check your spam folder.
- Ensure you entered your email address correctly. If you need to change it:
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- Delete your email address.
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- Re-enter your email address.
-
- Click “Verify email” to receive a One-Time Password (OTP) via email.
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- Enter the OTP code in the OTP field and click “Verify OTP”.
Ensure you have verified your email, as this step is necessary to complete your order.
If you have not received the OTP code, follow these steps:
- Delete your phone number.
- Re-enter your mobile contact number.
- Click “Verify Number” to receive a One-Time Password (OTP) via SMS.
- Enter the OTP code in the OTP field and click “Verify OTP”.
Ensure you have verified your mobile number, as this step is necessary to complete your order.
You need to click on:
- “I have read and agreed to GoMo Terms & Conditions” and read the “Terms and conditions of GoMo subscription contract”.
- “I have read and agreed to Contract Summary and Precontractual Terms” and read the “Contract Summary”.
Once you have reviewed them, select that you have read and agreed to GoMo Terms & Conditions and click “Continue” to move on to the next steps.
Some of the reasons are:
- We tried to transfer your number, but it isn’t available from the network you mentioned.
- The portability code you entered for your current network was incorrect. You can check the portability code on your invoice from your previous network provider.
- We tried to transfer your number, but a transfer is already in progress.
- The number you provided is not in active status with your current provider.
After ordering the GoMo SIM card, you will receive:
- An order confirmation email
- An email to register your MyGoMo account. If you do not receive these emails within 24 hours, please contact us via chat.
When the GoMo SIM card is ready for delivery, you will receive a message with the tracking details from the courier service who will also be calling you to schedule the delivery appointment for your GoMo SIM card.
To manage your account and access services, registration on MyGoMo is required. Through MyGoMo, you can have full control of your line, check your invoices, monitor usage, make changes, payments, and much more.
Delivery
You will receive your GoMo SIM card by courier.
Once your order is completed, the courier service will contact you within 4 business days to arrange the prompt delivery of your GoMo SIM card.
Once your order is ready for delivery, you will receive a message with the tracking number and a call from the courier service, informing you of the delivery date and time.
You can track the delivery of your GoMo SIM card using the tracking number, which you will receive via message from the courier service, here.
Yes, with the tracking number, you can contact the courier service here and change the delivery address of the SIM card.
Within 4 working days from completion of your order, the courier service will contact you to inform you about the available options for the prompt delivery of your GoMo SIM card.
If you have not received your GoMo SIM card after 15 working days, please contact us via chat with your order details.
Activation
Once your service with the previous provider is deactivated, insert the new GoMo SIM card into your phone. Your number will be active on the GoMo network. Upon completion of the transfer, you will receive an SMS and an email. If you encounter any issues during activation, please let us know via chat.
Once your SIM card is activated, you’ll receive a confirmation email. Simply insert the SIM card into your phone, and you’ll be ready to start using GoMo.
The phone number will be assigned randomly and will be included in the contract you receive with the delivery of your GoMo SIM card.
The easiest way to ensure you don’t lose any contacts is to transfer them from your existing SIM to your phone. Your contacts will be saved on the phone when you insert your GoMo SIM. You can then transfer them back to the SIM card.