Help & Support
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Billing, Usage and Payment
My Invoice
You can view your invoice in the “My Invoices” section of your MyGoMo account. This section displays all issued invoices, including any outstanding balances.
To access your invoices, go to the “My Invoices” section in your MyGoMo account. You can view and print the invoices from the past 12 months.
You will receive an email notification when your latest invoice is ready. If you haven’t received this notification, you can check the “My Invoices” section of MyGoMo account. For any further questions, feel free to contact us via chat.
You will receive your invoice via email. Sometimes emails may end up in the Junk / Spam folder. Please check there first. You can also view your invoice in the “My Invoices” section on MyGoMo.
Your invoice will include your plan fee and any out-of-bundle usage from the previous month.
Out-of-Bundle usage include:
- International Calls/Texts
- Calls/Texts to premium numbers
- Rest of World Roaming (Roaming outside the EU)
Your invoice may be higher than expected due to one of the following reasons:
- Roaming: Click here to learn more about roaming costs
- Premium Rate Calls / Texts
- Charges from other services, such as the fee for the SIM card replacement.
For a detailed breakdown of out-of-bundle and other charges, please visit our Pricing page. If you have any questions, you can contact us via chat.
Log in to your MyGoMo account and go to the “My Payments” section. Scroll down to “Transaction History” to view all payments, and credits. Your balance will reflect any adjustments made.
Invoices are issued on the 1st of each month and payment is due 7 days later.
Usage
You can check your current usage in “MyGoMo”, under the “My Usage” section.
You can view your current detailed usage, as well as the history for the past 6 months, on MyGoMo in the “My Usage” section.
These are services offered by third-party companies and are charged additionally.
The charge is per call, per minute, or per message, depending on the service.
You can activate the barring of Premium Rated Services (PRS). Activating this barring is offered to our subscribers free of charge.
You can activate the barring for the Premium Calls service through MyGoMo, in the Account Details section, by selecting Mobile Services Barring. Choose the phone number for which you want to activate the barring and select the activation of “Premium Calls Barring”.
To activate the barring for Premium SMS services and unsubscribe from them, send “PSMS OFF” to 8088.
Note: Voice and Short Message Services are initially enabled for all our customers.
You have an out-of- bundle spending limit of €10. This allows you to spend up to €10 on charges that are not included in your plan, such as Premium Rate Services, roaming outside the EU, and international calls or texts. This limit is in place to protect our customers. If you’re unable to make a chargeable call, you may have reached your limit. If you reach the €10 credit limit, you will receive an SMS notification informing you that your account balance is insufficient. This limit does not include charges for other services (e.g., SIM card replacement or nuisance call service).
To continue using out-of-bundle services, you can pay the €10 through MyGoMo in the “Payments” section by selecting “Credit Limit Reset”. Once the payment is completed, out-of-bundle services will be available again within a few minutes.
Payment
Your invoice is automatically paid each month using the credit/debit card you have registered on your account.
You will receive an email notification on the 1st of each month when your invoice is generated. The payment will be automatically processed on the 7th of each month, through the credit/debit card registered to your account.
- Log in to MyGoMo and go to the “My Payments” section.
- Under “Manage My Cards”, click on “Add New card”.
- Enter your new card details and click the “Add my Card” button to complete the process.
If your card has expired, you can pay your invoice by going to “My Payments” in MyGoMo and clicking on “Pay Now” to settle your outstanding balance.
All GoMo invoices must be paid by the due date stated on the invoice. We may restrict your service if payment is not made on time. Before this happens, we will notify you via SMS to remind you that your invoice payment is pending.
To order a GoMo SIM card, you will need to provide a valid credit or debit card. Your card will be used for the monthly payment of your invoice.
Once your outstanding balance is paid, your account will be automatically reconnected. If your service hasn’t been restored within an hour of payment, contact us via chat.
Note: If your line was suspended for outgoing services, a €4.99 reconnection fee applies per line. If your line was suspended for outgoing and incoming services, there is an additional €10 reconnection fee per line.