Help & Support
How can we help you today?
Network and Coverage
Network
GoMo uses the Epic network, with 99.2% population coverage for 5G and 99.8% population coverage for 4G across Cyprus.
5G is the latest (5th) generation of mobile networks with its main feature being the incredibly fast speeds, the immediate response times as well as the even more stable and reliable connection. 5G technology allows us to enjoy a highly upgraded communication and data exchange experience, wherever we are where there is 5G coverage.
- Check if you have network coverage on your phone.
- Try restarting your phone.
- Check MyGoMo to make sure your account isn’t suspended.
- Check if there is an issue with your device. You can test this by inserting your SIM card into another phone.
If you’re still having trouble after trying these steps, please let us know via chat so we can help you further.
GoMo 5G network is compatible with a wide range of devices. All Apple, Samsung, Xiaomi, Huawei, Poco, Nubia, and ZTE devices are fully supported. However, please note that Google Pixel and OnePlus devices are not certified for use with the GoMo 5G network at this time.
If you’re using one of the certified brands listed, you can enjoy seamless 5G connectivity with GoMo.
If your issue has not been resolved or you wish to submit a formal complaint, we have a simple process in place to record and address it. At GoMo, providing you with excellent service is our top priority.
Choose the most convenient way for you to contact us — our team is ready to assist you.
- Via MyGoMo in the section Submit Documents any time
- Via webchat (Monday–Sunday, including public holidays) from 09:00 to 17:00
- By phone at 94628212, or 80019212 Monday–Friday, excluding public holidays from 10:00 to 17:00
- By email at admin@gomo.cy
- By fax at +357 96222000
- By post to: GoMo Support , 87 John Kennedy Avenue, 1077 Nicosia, Cyprus
If you are calling from abroad, dial +357 94628212 (your call will be charged according to your roaming rates for calls to Cyprus).
If you wish, you can use the complaint submission form available here.
When you submit your complaint, you should provide us, in order to resolve the issue more expediently, the following details:
- Account number (can be found on your invoice)
- Full name and address
- Telephone number and email address
- Description of your complaint
- Preferred method of contact
- Identification document number
Complaint Handling Process
Our team will review your request.
- Your complaint will be assigned to a dedicated representative who will thoroughly investigate all aspects of the matter, liaising with the relevant departments.
- Our goal is to resolve your complaint within 10 working days. Once the investigation is complete, we will contact you to inform you of the outcome and the actions we have taken.
- In exceptional cases where more time is required, we will explain the reason for the delay, inform you of the next steps, and provide you with a new expected completion date.
Submitting a complaint related to the internet speeds and/or the quality of the internet service.
If the complaint relates to the internet speeds you are required to perform relevant speed tests before the submission of the complaint. The measurements should be performed using the tool developed by the Office of the Commissioner for this purpose (https://ocecpr.ee.cy/katanalotes/ergaleia-katanaloti/cynettest-systema-ektimeses-poiotetas-euryzonikon-syndeseon). Measurements using any other tool will not be accepted.
If, after receiving our final response, you are not satisfied with the resolution, you have the right to submit your complaint in writing to the Office of the Commissioner of Electronic Communications and Postal Regulation (OCECPR) at https://ocecpr.ee.cy/complaint-form
Services
Call forwarding is useful when your line is busy, you are not available to take a call or when your mobile device is switched off.
To activate/deactivate call forwarding, or check the status of the service, dial:
| Forwarding Options | Activate | Deactivate | Check status |
|---|---|---|---|
| Busy | **67*des*11# [CALL] | ##67#[CALL] | *#67#[CALL] |
| Deactivated or outside the network | **62*des*11#[CALL] | ##62#[CALL] | *#62#[CALL] |
| No answer | **61*des*11#[CALL] | ##61#[CALL] | *#61#[CALL] |
| All calls | **21*des*11#[CALL] | ##21#[CALL] | *#21#[CALL] |
des: destination – the telephone number to which you wish to forward your calls.
To cancel all Call Forwarding instructions: ##002#[CALL]
When forwarding a call from your number to the phone where you wish to receive it, call charges apply according to our price list.
Calling Line Identification Restriction (CLIR) allows you to withhold your number while making calls.
- To activate: #31#phone number of the person you wish to call [CALL]
- To deactivate: *31#phone number of the person you wish to call [CALL]
- To check the status: *#31# [CALL]
The Call Waiting service allows you to be notified of a second phone call, while you are already on the phone.
You will be notified of the second phone call with a characteristic tone, and the caller’s phone number will be displayed on your screen.
The Call Waiting service allows you to answer the second phone call and put the first line on hold.
- To activate: *43# [CALL]
- To deactivate: #43# [CALL]
- To check the status: *#43# [CALL]
You can block incoming anonymous calls using the Anonymous Call Rejection service. To activate the service, log in to your MyGoMo account, go to the “Account Details” section, and enable the Anonymous Call Rejection service.
The cost of the service is €0.29/month.
Yes, you can activate the barring through MyGoMo. In the “Account Details” section, select “Bar Mobile Services” and choose the bar you want to activate.
Yes, to activate the barring on SMS services and unsubscribe from them, send “PSMS OFF” to 8088.
To deactivate the bar on SMS services, send “PSMS ON” to 8088.
No, the voicemail service is not available.
VoLTE
VoLTE (Voice over LTE) is an upgrade to your regular calls. It allows you to make voice calls over the fast 4G/LTE network. This means you get a better calling experience.
Using VoLTE gives you three key advantages:
- Crystal-clear HD Voice: experience significantly clearer and more natural-sounding conversations.
- Surf & Talk: use your high-speed 4G data for browsing, streaming, or using apps while you are on a call.
No. There are no additional charges for using VoLTE.
Yes. VoLTE service for calls remains active even if you have switched off “Mobile Data” on your phone. Turning off mobile data only stops your phone from using the internet for browsing and apps.
VoLTE Roaming is currently available in specific countries and with partner networks. You can use it in the Greece (with Cosmote ,Vodafone and Nova), the Spain (with Telefónica Móviles España), the UK (with 3UK and EE), the France (with Free Mobile) the Austria (with T-Mobile), the Slovakia (with Slovak Telecom and O2), the Czech Republic (with T-Mobile and O2), the Sweden (with Tele2 AB), the Lithouania (with UAB Tele2), the Latvia (with Tele2 SIA) the Estonia (with Tele2 Eesti Aktsiaselts) the Denmark (with HI3G ) the Tailand (with AIS Tailand), the Israel (with Pelephone Communication) and USA (with Verizon).
Absolutely. You can call any number (mobile or landline), regardless of whether the other person’s phone supports VoLTE or not.
First, ensure your device’s software is updated. Then, follow these general steps:
- iPhone: Go to Settings > Mobile Data > Mobile Data Options > Voice & Data and select LTE, VoLTE On.
- Samsung: Go to Settings > Connections > Mobile networks and toggle the VoLTE calls switch to ON.
- Huawei/Other Android: Go to Settings > Mobile network > Mobile data and enable the VoLTE calls option.
Your call will not drop. The network is designed for a seamless handover. Your call will automatically switch to the 2G or 3G network without any interruption.