Top FAQs
Who we are?
Temp Customer Care2024-11-11T16:30:51+02:00GoMo (EE59153) is a trading name of Epic Ltd. Epic Ltd is a private company registered under the laws of the Republic of Cyprus with registration number HE 141156 [...]
How can I contact you?
Temp Customer Care2025-08-01T08:15:43+02:00You can easily contact us: through MyGoMo at any time via webchat, from Monday to Sunday and public holidays 09:00-17:00 by phone at 94628212, from Monday to Friday (excluding [...]
What is the process for submitting a complaint?
Temp Customer Care2026-01-07T16:25:08+02:00If your issue has not been resolved or you wish to submit a formal complaint, we have a simple process in place to record and address it. At GoMo, providing [...]
My card has expired. How else can I pay my invoice?
Temp Customer Care2025-04-16T12:45:48+02:00If your card has expired, you can pay your invoice by going to “My Payments” in MyGoMo and clicking on “Pay Now” to settle your outstanding balance. [...]
What are the payment methods?
Temp Customer Care2024-11-11T08:53:43+02:00To order a GoMo SIM card, you will need to provide a valid credit or debit card. Your card will be used for the monthly payment of your invoice. [...]
How do I register on MyGoMo?
Temp Customer Care2025-04-16T12:46:11+02:00Once your order has been placed, you will receive an email from us to verify your email and set up your account. Just click the link in the email [...]
Can I keep my existing mobile phone number?
Temp Customer Care2024-11-10T17:48:25+02:00Yes! Click here. Click "Connect now". Select "Yes" to keep your current number and click "Continue". Enter the number you want to keep and click "Validate". Enter your portability [...]
How can I get a new GoMo connection with a new number?
Temp Customer Care2024-11-10T17:48:52+02:00Click here. Click "Connect now". Select "No" to keep your current number and click "Continue". Fill in the requested details to complete the order. You will then receive an [...]
What can I expect after I order my GoMo SIM card?
Temp Customer Care2024-11-12T15:10:53+02:00After ordering the GoMo SIM card, you will receive: An order confirmation email An email to register your MyGoMo account. If you do not receive these emails within 24 [...]
How can I become a GoMo subscriber?
Temp Customer Care2024-11-10T11:22:03+02:00Just click here and follow the steps. You will need: A valid email address. A valid mobile phone number. A valid identification document: identity card (Cypriot or EU citizens) [...]