You have an out-of- bundle spending limit of €10. This allows you to spend up to €10 on charges that are not included in your plan, such as Premium Rate Services, roaming outside the EU, and international calls or texts. This limit is in place to protect our customers. If you’re unable to make a chargeable call, you may have reached your limit. If you reach the €10 credit limit, you will receive an SMS notification informing you that your account balance is insufficient. This limit does not include charges for other services (e.g., SIM card replacement or nuisance call service).

To continue using out-of-bundle services, you can pay the €10 through MyGoMo in the “Payments” section by selecting “Credit Limit Reset”. Once the payment is completed, out-of-bundle services will be available again within a few minutes.