Help & Support
How can we help you today?
My GoMo
My GoMo
To activate your GoMo SIM card, you need to register on MyGoMo. MyGoMo gives you full control over your account. You can manage your services, check your invoices, monitor your usage, make changes, payments, and much more.
With MyGoMo, you can easily manage your account. The main functions you have access to are:
- Check your invoices
- Update your payment details
- Activate/Deactivate available add-on services
- Request a replacement SIM card
- Update your personal information
- View your PIN/PUK codes
- Apply for a new line
- View your itemized invoice
Once your order has been placed, you will receive an email from us to verify your email and set up your account. Just click the link in the email and follow the steps to register. This link will expire within 12 hours. If the link expires, go to MyGomo and click “Don’t have an account? Register” to set up your email and account.
Sometimes the email may end up in your Junk/Spam folder, so please check there first. If you still can’t find it, contact us and we’ll resend the email to you.
To add a new line to your account, visit the “Account Details” section in MyGoMo, and select “New Subscription”. Fill in your details, and your new GoMo SIM card will be delivered within a few days. You can have up to 5 lines on your account.
To change your payment details, log into your MyGoMo account, go to the “My Payments” where you can manage and update your payment details.
To change the billing address on your GoMo account:
- Log into “MyGoMo”.
- Go to “My Profile”.
- Update your billing address details.
- Attach a document that shows your new address (e.g., utility bill, water bill, rental agreement).
The GoMo team will review your document and notify you by SMS when the change is completed. Once the address is successfully updated, your next invoice will show the new address.
To change your email address, log into your MyGoMo account and update your email in the “My Profile” section.
To change your password, log into your MyGoMo account and update your password in the “My Profile” section.
Yes, you can activate barring and unsubscribe from premium service messages by sending “PSMS OFF” to 8088.
To deactivate the SMS services block, send “‘PSMS ON”‘ to 8088″.
You can find your PIN and PUK codes in your “MyGoMo” account, in the “Account Details” section.
To unblock your SIM card, you will need the PUK code. You can find your PIN & PUK codes in your “MyGoMo” account under the “Account details” section.
If your SIM card is lost or stolen, you can lock your current SIM card and order a replacement through your MyGoMo account. Here’s how:
- Replace your GoMo SIM card
Go to the “Account Details” section and select “Replace & Activate New SIM card”.
Click “Replace SIM” and provide your delivery information to order your new GoMo SIM card. - Block your current GoMo SIM card
Select “I want to block my current SIM card” to immediately block all services on your current SIM. You won’t be able to use your services until the replacement SIM arrives. Once the replacement card is activated, your services will be restored. - Activate your new SIM card
When you receive the new SIM card, log in to MyGoMo and activate it by entering the ICCID found on the SIM card.
Alternatively, to deactivate your lost SIM card, send an SMS from any mobile number to 8600 , stating your identity card number and the phone number linked to the lost SIM card (e.g. 000000 9XXXXXXX). This service is not available abroad.
Note: The SIM card replacement fee is €4.99, which will appear on your next invoice.
You can deactivate your card and order a new SIM card from your MyGoMo account. Simply:
- Go to the “Account Details” section and select “Replace & Activate New SIM Card”.
- Click on “Replace SIM Card” and fill in the shipping details to order your new SIM card.
When you receive the new SIM card, log into MyGoMo and activate it by entering the ICCID number, which you can find on the SIM card.
Note: The SIM card replacement fee is €4.99, which will appear on your next invoice.
When you receive the new SIM card, log into MyGoMo and activate it by entering the ICCID number, which you can find on the SIM card.
Contact us
You can easily contact us:
- through MyGoMo at any time
- via webchat, from Monday to Sunday and public holidays 09:00-17:00
- by phone at 94628212, from Monday to Friday (excluding public holidays) between 10:00 and 17:00
If your issue has not been resolved or you wish to submit a formal complaint, we have a simple process in place to record and address it. At GoMo, providing you with excellent service is our top priority.
Choose the most convenient way for you to contact us — our team is ready to assist you.
- Via MyGoMo in the section Submit Documents any time
- Via webchat (Monday–Sunday, including public holidays) from 09:00 to 17:00
- By phone at 94628212, or 80019212 Monday–Friday, excluding public holidays from 10:00 to 17:00
- By email at admin@gomo.cy
- By fax at +357 96222000
- By post to: GoMo Support , 87 John Kennedy Avenue, 1077 Nicosia, Cyprus
If you are calling from abroad, dial +357 94628212 (your call will be charged according to your roaming rates for calls to Cyprus).
If you wish, you can use the complaint submission form available here.
When you submit your complaint, you should provide us, in order to resolve the issue more expediently, the following details:
- Account number (can be found on your invoice)
- Full name and address
- Telephone number and email address
- Description of your complaint
- Preferred method of contact
- Identification document number
Complaint Handling Process
Our team will review your request.
- Your complaint will be assigned to a dedicated representative who will thoroughly investigate all aspects of the matter, liaising with the relevant departments.
- Our goal is to resolve your complaint within 10 working days. Once the investigation is complete, we will contact you to inform you of the outcome and the actions we have taken.
- In exceptional cases where more time is required, we will explain the reason for the delay, inform you of the next steps, and provide you with a new expected completion date.
Submitting a complaint related to the internet speeds and/or the quality of the internet service.
If the complaint relates to the internet speeds you are required to perform relevant speed tests before the submission of the complaint. The measurements should be performed using the tool developed by the Office of the Commissioner for this purpose (https://ocecpr.ee.cy/katanalotes/ergaleia-katanaloti/cynettest-systema-ektimeses-poiotetas-euryzonikon-syndeseon). Measurements using any other tool will not be accepted.
If, after receiving our final response, you are not satisfied with the resolution, you have the right to submit your complaint in writing to the Office of the Commissioner of Electronic Communications and Postal Regulation (OCECPR) at https://ocecpr.ee.cy/complaint-form
If your SIM card is lost or stolen, you can lock your current SIM card and order a replacement through your MyGoMo account. Here’s how:
- Replace your GoMo SIM card
Go to the “Account Details” section and select “Replace & Activate New SIM card”.
Click “Replace SIM” and provide your delivery information to order your new GoMo SIM card. - Block your current GoMo SIM card
Select “I want to block my current SIM card” to immediately block all services on your current SIM. You won’t be able to use your services until the replacement SIM arrives. Once the replacement card is activated, your services will be restored. - Activate your new SIM card
When you receive the new SIM card, log in to MyGoMo and activate it by entering the ICCID found on the SIM card.
Alternatively, to deactivate your lost SIM card, send an SMS from any mobile number to 8600 , stating your identity card number and the phone number linked to the lost SIM card (e.g. 000000 9XXXXXXX). This service is not available abroad.
Note: The SIM card replacement fee is €4.99, which will appear on your next invoice.