If your SIM card is lost or stolen, you can lock your current SIM card and order a replacement through your MyGoMo account. Here’s how:
- Replace your GoMo SIM card
Go to the “Account Details” section and select “Replace & Activate New SIM card”.
Click “Replace SIM” and provide your delivery information to order your new GoMo SIM card. - Block your current GoMo SIM card
Select “I want to block my current SIM card” to immediately block all services on your current SIM. You won’t be able to use your services until the replacement SIM arrives. Once the replacement card is activated, your services will be restored. - Activate your new SIM card
When you receive the new SIM card, log in to MyGoMo and activate it by entering the ICCID found on the SIM card.
Alternatively, to deactivate your lost SIM card, send an SMS from any mobile number to 8600 , stating your identity card number and the phone number linked to the lost SIM card (e.g. 000000 9XXXXXXX). This service is not available abroad.
Note: The SIM card replacement fee is €4.99, which will appear on your next invoice.