Service Terms

GoMo Plan – Terms and Conditions

1. The Plan is available to you if you are a new GoMo subscriber who either (i) will proceed with the request of a new GoMo mobile telephony number, or (ii) proceed with the portability of your mobile telephony number from another telecommunication provider and subscribe to GoMo’s mobile telephony plan.
2. The Plan is not available (i) for transfer of numbers from an Epic mobile telephony subscription plan and (ii) to legal entities.
3. Our 5G network has over 90% population coverage and over 60% geographical coverage. We continually invest in our network to expand our population and geographical coverage.
4. A 5G enabled device must be used in order to enjoy our 5G network. If your device is not 5G enabled, your device will connect to other technologies available on our network (e.g. 4G). If you are in a location not covered by our 5G network, your device will automatically switch to the available network and reconnect to our 5G network once the device is in a location with 5G coverage.
5. Our estimated attainable 5G download speed is 50Mbs. Our estimated maximum attainable 4G download internet speed is 10Mbs.
6. For 5G GoMo plans the fair use limit is 100GB. If you exceed this limit in a calendar month, we consider that other users are likely to be adversely affected. If your use of data exceeds this fair use limit, the maximum speed for data usage may be reduced for the remainder of that calendar month. The data speed reduction will have no impact on browsing, sending/receiving emails or using messaging applications, but services demanding higher bandwidths (e.g. streaming in HD or higher, downloading large files) will probably be affected.
7. You must use GoMo’s services for private, personal, and legitimate consumer purposes only. This plan is designed for use in devices which can use all plan benefits (voice, SMS and data). We offer plans and services for use in other devices such as dongles, routers etc. We monitor subscribers’ use of the Services to identify whether a subscriber uses the Services in accordance with these terms and our policies and to monitor network performance. We may implement measures to manage the traffic across its network in exceptional circumstances (i) to prevent impending network congestion and/or (ii) to mitigate the effects of any exceptional or temporary network congestion and/or (iii) to preserve the integrity and security of our networks, services, or equipment and/or (iv) to ensure that the service you receive is not affected by a minority of users generating high network demand (e.g. large bandwidths over long periods of time). In such circumstances or if you do not use the services in accordance with these terms, we reserve the right, at our sole discretion, to reduce the speed available to you and take other appropriate measures.
8. In accordance with the “Roam Like At Home” Regulation, a fair usage policy applies, with a 14GB limit on the volume of data you can use for free while roaming within the EU. After reaching the above limit, you will be able to continue using data at additional charges (roaming charges apply as set out in our website) until your available credit limit is used up. You have the option to reset your credit limit via MyGoMo until you use €50 + VAT in data while roaming, which is the monthly threshold set by EU Regulations.
9. These terms and conditions apply in addition to the terms and conditions of the terms of your mobile telephony subscription, and any additional services and offers you may enjoy.